1. What Information We Collect
We may collect personal and non-personal information, including but not limited to:
Personal Information:
- Full name
- Email address
- Contact number
- Postal address and property address
- Payment and billing details (e.g., card info via a secure payment processor)
- Login credentials (encrypted)
- Proof of ownership documents
- Identity verification documents (as required for compliance)
Non-Personal Information:
- IP address and geolocation
- Browser type, operating system, and device
- Website usage data (e.g., time spent, pages viewed)
- Clickstream data and session analytics
- Cookies and browser storage data
2. How We Collect Your Information
We collect information in several ways, including:
- When you register or create an account
- When you submit a property listing
- When you fill out forms or contact us
- When you subscribe to our newsletter or promotional content
- Through cookies, tracking technologies and web analytics
- From third-party integrations and advertising platforms
- From publicly available sources or property data services
3. Why We Collect and Use Your Information
We use your information for the following legitimate business purposes:
- To create and manage your Realty Star account
- To list and promote your property across real estate portals
- To communicate with you regarding enquiries or service updates
- To verify your identity and property ownership (compliance requirement)
- To send transactional emails, updates and promotional offers
- To process payments and issue invoices
- To provide customer support and resolve disputes
- To improve our website, services and user experience
- To prevent fraud or misuse of our platform
- To comply with legal obligations under Australian law
4. Disclosure of Your Personal Information
Your personal information may be disclosed to:
- Trusted third-party service providers (e.g. REA Group, Domain Group, payment processors, marketing tools)
- Legal or regulatory authorities if required under law
- Website hosting and data storage providers (cloud-based services)
- Analytics and tracking partners (such as Google Analytics or Meta Pixel)
- Business partners or listing portals who help deliver our services
- Our employees, contractors, and professional advisers (who are bound by confidentiality)
We will never sell or rent your personal information to third parties.
5. Third-Party Advertising and Integrations
Your property listing and some of your information may be shared with third-party websites to maximise exposure, such as:
- realestate.com.au
- domain.com.au
- Homely, Soho, and other portals we advertise with
Each of these platforms may collect and use your data in accordance with their own privacy policies. We recommend reviewing their individual policies for more details.
6. How We Store and Protect Your Data
We take reasonable technical and administrative security measures to protect your personal data, including:
- Secure SSL encryption on all web pages
- Password protection and two-factor authentication
- Secure payment gateways (we never store card details)
- Regular software and server updates
- Access controls and employee confidentiality agreements
We store your data on Australian servers or reputable global providers that comply with industry standards for data security.
7. Cookies and Tracking Technologies
We use cookies, tags, and other technologies to:
- Store session information
- Analyse website usage and visitor behaviour
- Personalise your experience on our website
- Facilitate remarketing through platforms such as Google and Facebook
You can manage or block cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
8. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Request corrections or updates to inaccurate data
- Withdraw your consent at any time (where applicable)
- Opt out of direct marketing communications
- Delete your account (subject to legal or contractual obligations)
To exercise these rights, please contact us at [insert email address].
9. Data Retention
We retain your personal data:
- For as long as your account remains active
- As required for our legal, accounting, or reporting obligations
- Until you request deletion (subject to verification)
Inactive accounts may be archived or deleted after a certain period.
10. Overseas Disclosure
While we aim to store your data locally in Australia, some service providers or partners may be located overseas (e.g., cloud storage providers or email services). When this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy standards.
11. Privacy and Minors
Our website and services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe we’ve collected such information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business operations or user feedback. The latest version will always be accessible on our website.
Your continued use of our services constitutes your agreement to the updated terms.